Privacy Policy

Irenic Thrive Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with all applicable communication regulations. This Privacy Policy explains how your information is collected, used, and protected when you use our website, request our services, or communicate with us via SMS or other channels. This Privacy Policy should be read together with our Terms of Service.

WE DO NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, phone number, email address, physical address
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our services
• Communicating with you about your inquiries and appointments
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including order confirmations, delivery attempt notifications, service updates, and customer support. Message frequency varies based on your interactions with our service. By opting into our SMS services, you represent that you are at least 18 years of age.

Opt-In & Consent: You will only receive messages if you have explicitly opted in. Opt-in is collected exclusively through our Contact Us form, which contains a single, non-pre-selected consent checkbox for transactional messages. Users must actively select the checkbox to opt in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.

Manual Opt-Out: Just text "STOP" to (313) 288-2188. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

Help & Support: Reply "HELP" for assistance. You may also reach out through our Contact Us form or call (313) 288-2188 during business hours.

Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For the full terms governing our SMS messaging program, please see our Terms of Service.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

• Service Providers: Third-party vendors who assist in our operations (e.g., scheduling tools, customer relationship management systems). SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive. All service providers are contractually obligated to maintain confidentiality and security.
• Legal Compliance: If required by law, legal process, or to protect our rights.
• Business Transfers: In case of mergers, acquisitions, or sale of assets.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL encryption for form submissions, secure access controls, and regular security assessments. Despite these measures, no method of transmission is 100% secure.

6. Cookies and Tracking

We use cookies and similar technologies to analyze site traffic and improve user experience. You may control cookies through your browser settings.

7. Your Rights & Choices

You have the right to access, update, or delete your personal information, opt-out of SMS, or request information on how we process your data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

Irenic Thrive Solutions may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the "Last Updated" date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as displaying a notice on our website.

By providing your phone number and opting in, and by continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

11. Contact Us

Questions about the privacy policy can be submitted through our Contact Us form on the website, or by calling us directly at (313) 288-2188.

By using our website and services, you consent to this Privacy Policy.